At N16 Travel Services Private Limited, we understand that plans can shift like seasons—sometimes softly, sometimes unexpectedly. Our Cancellation & Refund Policy is designed to bring clarity and comfort, helping you move through changes with confidence.
1. General Guidelines
All cancellations and refund requests are governed by the policies of the respective airlines, hotels, visa authorities, activity operators, and travel partners. As an intermediary, we follow these supplier-specific rules while offering full support during the process.
2. Flight Bookings
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Airlines set their own cancellation timelines, fees, and refund eligibility.
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Some fares (especially promotional or discounted fares) may be non-refundable.
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Refunds, where permitted, will be processed after deducting airline charges and our service fee.
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Date changes, reissue, or rescheduling follow airline fare rules and may attract additional charges.
3. Hotel Bookings
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Hotel cancellation policies vary widely—some allow free cancellation within a time window, others may charge partial or full retention.
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No-show bookings are generally non-refundable.
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Refunds (if applicable) will reflect hotel policy, including any deductions.
4. Holiday Packages
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Packages include multiple services (flights, hotels, transfers, activities). Each component’s cancellation rule applies.
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Once the trip begins, used services are non-refundable.
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Cancellations close to the departure date may attract high or full charges based on committed reservations.
5. Visa Services
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Visa fees, embassy charges, and processing fees are strictly non-refundable, regardless of application outcome.
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Service fees for documentation, consultation, and handling are also non-refundable.
6. Service Charges
All cancellations made through N16 Travel Services Pvt. Ltd. may include:
These are deducted before issuing the refund.
7. Refund Timelines
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Refund timelines depend on the airline, hotel, or service provider.
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After we receive the refunded amount from the supplier, we typically process it within 7–14 business days.
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Refunds are credited to the original payment method unless otherwise required by banking guidelines.
8. Force Majeure / Unavoidable Circumstances
Events such as natural disasters, political unrest, airline strikes, or travel restrictions may affect cancellation conditions. Refunds in such cases depend solely on supplier policies.
9. How to Request a Cancellation
A cancellation request can be initiated through:
Please share booking details including passenger name, booking reference, and travel dates. Our team will guide you gently through the next steps.
10. Acceptance of Policy
By booking with us, you acknowledge and accept this Cancellation & Refund Policy and the specific rules of the service providers involved.
